I highly recommend them!! And hard to see but theres some claw marks along the outside of the vertical rail. I bought over $10,000 in furniture in one visit, none of which was custom. Oral Health. Delivery folks are here. The furniture also comes unboxed and wrapped in moving cloths and clear wrap,not the manufacturers boxes. He is like family to us! Another top furniture pick are dining room sets, and Havertys offers shoppers dining tables, dining chairs and benches, display cabinets and buffets, formal dining options as well as bar seating options to fit most kitchen and dining rooms. Please don't spend your at this shoddy establishment. I bought a couch, bedroom set, mattress and box springs, dining room table, living room chairs, entertainment center and end tables. Watch. This place is horrible. Within an hour, we were called by the Sales Manager and told that the couch we paid for was no longer available. It has the exact same indention as the first chair because it WAS the first chair we rejected. The takeaway is get everything in writing from them, my original appointment was schedule for today from 10 a.m. to 2:30 p.m. via phone with Kailyn. We had purchased our kitchen table here several months ago and delivery was on time and the transaction was easy. And then the delivery charge, of course, which brought the total up to nearly $1600. Recently, I bought a sofa from Haverty's. I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. Refresh your space with the streamlined styling of our Shiloh sofa. They asked for name, address, telephone number, and email. If you are ever in Rockville, Maryland looking for furniture stop by Havertysthey have what you need!! They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. Some leather and fabric items may be eligible for additional warranties that last up to five years. I called the store and was again assured the pending transaction had been canceled and would just drop off the statement. It is to the point where it is making my back ache. Bad experience! I purchased these items approximately 8 months ago, but have not been able to use the bookcases because they were assembled incorrectly. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. Did not do that cancel the order. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. My Husband and I spent two hours placing an order for furniture. Havertys Havertys offers free design help including in-home visits, tailored design assessments, and styling for existing spaces or brand new homes. At the end, I had to decide on buying something, and the way she handled it, it seemed like she was rushing me so she can go and handle her other business. It started to become misshapen within a few weeks. We were told that everything we purchased was available. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! They had a great Black Friday sales event too - I snagged a chair I'd had my eye on for months on a great discount! Furniture is beautiful. The sofa however is beautiful and comfy! There was always something wrong & always got subpar response. I purchased a sectional sofa from Haverty's and it was poor quality. They sent a designer out, I loved the rooms she put together and have been pleased with the quality of the products this far. Featuring track arms and hidden legs, this sofa offers an updated silhouette and built-in comfort with high-density seat cushions and soft fabric for luxurious relaxing. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. Finally they came, set up was good, no physical delivery of the warranty info ($500 - 5 year - "everything will be alright" warranty). The cons: Higher prices points and some delivery issues. It had a dent or impression in the top rail see photo. Decided to go against all advice and shop the Glenwood Ave furniture strip for a new living room set yesterday. Attaching screenshots of the truck as it bypassed my house and went to the last stop. So I go over and check it out and the seat looks good, then I go around back to make sure it's aligned up correctly. I have a Wish List for future purchases at Haverty's! A total of 8 weeks! The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. They sent an injured delivery man who dropped the desk in front of my door. Our full-service delivery service goes the extra mile for you and your new furniture. Great service. Seriously? I went to havertys for Black Friday with my wife for a sale. Be the first to know about offers, inspiration & new products. Enjoy Free Shipping on most stuff, even big stuff. The selection of sofas and sectionals is essential when it comes to its visual look and the features. So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". The salespeople are kind, courteous, and helpful. What a nightmare dealing with HAVERTYS. Nope. Customer Service. But I found more divots within the next couple days and they refuse to do anything more except offer the name of a third-party repairman that wed have to pay for. 26 reviews of Havertys Furniture "Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. I'm only a little concerned about the quality of the product. That, is excellent customer service! My Husband and I canceled the entire order. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Worst furniture buying experience EVER! We'll go through the top picks and talk about the ins and outs of Havertys's catalog. We chose a bed we loved and were "upsold" to a power foundation. Ashley, Rooms to Go, etc. Be the first to know about offers, inspiration & new products. Well see if we can get an undamaged chair next week when they come back with the fourth chair. Much to my surprise, the store was closed. The most scary thing? He always makes the experience easy and fun and remembers important things about us. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. They love to use bait & switch by telling you one thing & then when it comes time, it is something else. Very uncomfortable shopping experience buying clearance off-the-floor home accessories. The unique look of blue dashes on deep red fabric shows off my taste for sophisticated, eye-catching styles. Sure enough, I just checked our account and indeed our account has been charged for the order. Both ladies were amazing. Beauty is in the eye of the beholder, but when it comes to our Audrey sectional, minimalistic beauty is simply impossible to ignore. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! We had a great experience at Haverty's after a nightmare experience with Ashley's. I have purchased better quality furniture at Arhaus and BiF furniture stores in Fairfax, VA. Anyway, we called customer service and they sent a technician to look at it. It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. Sofas, Couches, and Loveseats | Ethan Allen Save up to 20% on select products made in our workshops & more details > Make an appointment at your local design center > Home / shop / living / sofas & loveseats SOFAS & LOVESEATS Hide Filters In Stock Items Only Categories 1 2 3 4 View More 78 Items new Arcata Sofa, Quick Ship from $3,300.00 There are decent selections of furniture. I came in looking for a jewel-toned sectional for my living room. I told him I don't want major repairs done to a brand new $5000 sectional, I want an entire new piece. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. THIS PLACE IS A SCAM! Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. I would've wanted to see more mattresses and couches. I paid extra, for he couch and was assured it was leather. At 9:20 PM we received another call saying they would not be able to deliver that day, but we could reschedule in three days. I would never buy anything from here again! They don't get rid of the damaged goods, they recycle them and hope the next customer doesn't notice!?? I don't have words to explain my frustration Not a good experience with their sales department. Very expensive furniture that lasts much less time than Ashley's. Havertys. It was to all be in stock and delivered in one visit. Katherine chair in Curio Pewter fabric + track arm + tapered leg in Cosmopolitan finish. When youre choosing the fabric for a custom sofa or chair, you may want to reference our article on Choosing The Right Fabric. I liked the woman who helped me, but I felt rushed at the end. )has a very snotty attitude, not knowledgable, and lacks integrity. May all benefit! Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, Four 23" down-blend accent pillows and one 17x21" down-blend kidney pillow. Customers like the look of the bedroom pieces available to them, although there are some mixed reviews about their delivery experience and the lastingness of certain pieces. Rooms To Go and Havertys sell quality products and feature a range of choices and services to fit many lifestyles. I went in and a woman named a Meg greeted me promptly. Contacts. Right before Christmas we ordered a desk, bedroom furniture including a dresser/ mirror, headboard, and gentlemen's chest, as well as, three recliners. Also, the original table top received was riddled with divots and small holes. I forgot to mention that I order them almost 2 months ago. Accent pillows complete the look. I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. I would call that a CHEAP sofa. Explore. We had heard how high class and good service Harvertys was. About Havertys. I had noticed one divot on the replacement top and it was small. He kept telling me my only option was to pay cash because they weren't running any specials. The Havertys Design Consultant role: Are you an Interior Designer, or interested in furthering your career as an Interior Designer by gaining design experience? With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. Tips for customizing your furniture. A friend has a couch from here and I went to check it out ! Pinterest. Went to Swanns furniture today & was a great experience! Or find a way to make a small identifier on the item. Havertys. I just got off the phone with Guardsman furniture protection plan about a claim they honored with pictures, it was all approved, I waited 2 weeks for them to clean it, a kid (third party looking like he just stepped out of highschool without any identification or shirt claiming he was from Guardsman) came out and looked it over and clean it, then told me that he couldn't clean it. They may have the parts in within a few more weeks. Havertys Furniture Jul 2017 - Present5 years 9 months Fort Worth, Texas, United States Balances two stores since Jan 2022. We purchased around 10k in furniture and left excited. I will never purchase from Havertys again. 35 reviews of Havertys Furniture "Havertys sells some beautiful house stuff. After spending several thousands of dollars and waiting a month for delivery, come delivery day we were told to be expecting delivery between 5:30 PM and 7:30 PM. There is a line that says " no cancellation after 3 days on special orders". On our first of numerous trips in we were greeted by salesman Mike Hill. Havertys frames usually pine plywood, stapled together, they use a drop in thin gauge sinuous wire spring metal unit. Can't tell you how many times I had to tell him (Bruce) and basically ignore him when he came back and back. Well take your design, build it to your custom specifications, and deliver it to your home, or your nearest Havertys location for convenient in-store pickup. She was so unprofessional she was laughing on the phone. Haverty's has worked well for me, so far. I would use caution. We highly recommend seeing Mike . As they are taking up the dresser up the stairs I notice a chip on one of the legs. They do not care about their customers. Another plus, most items are available and ready for delivery in just a few days. Furniture-wise: nothing wrong with anything from what I can see. With the exception of one bed, no box spring, so couldn't use. ADDENDUM: If you look through Haverty's reviews, you'll notice that the "5 star" reviews get a "Response from the Owner." I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. Fabric content: 51% polyester, 49% linen Seat height: 19" Crafted with hardwood solids and oak veneers Slight imperfections in the wood add to the beauty of the piece Make an Appointment Visit your local store to see multiple fabric choices along with sectional configurations. If there were zero stars that's what they would get. They completely replaced the mechanism underneath and all was fine for a day or two. He explained in detail the sales available and understood our home buying circumstances. . I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. I'll take my money elsewhere. It took SIX visits to get it all done. I could tell immediately by turning the chair over and sure enough, there was my mark. I really thought it would adjust in a few day but it hasn't. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? I had the designer come out to my house and didn't really do anything but upsell me. The top grain leather upholstery is available in your choice . The delivery they advertise as "white glove service" is anything but. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. Again, in store just fine, but when looking at spending $6,000 just for a couple seats we paused to think about it. Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Accent pillows complete the look. Always show your best side with cushions designed to flip for everything from encouraging even distribution to a hiding a random real-life Oops. We did get it back. The price was reasonable. Amazon.com: Havertys Store Furniture. Audrey sofa in Devon Heather+ pillow #1 in Rumba Metal + pillow #2 in Pleat Coconut + Kidney pillow in Tamarack Granite. 3.2 20 reviews. I am very disappointed in this, especially after the amount of money we dropped. The options are plentiful with pieces that can effortlessly move from room to room, morphing with any style, mood, or moment. She took me to the dining table and chairs area and let me look at everything. Really, it was ok for meBut other customers who were tricked into thinking they got a saleHaverty is laughing at your face now. She did her best to multitask, but I was a bit turned off by it. Investor Relations. Havertys customers tend to be happy with the selections and designs available. We were looking for a white couch with the removable slip cover. It is comfy. These range in price from $400 to $3,400+, and typically come in more softened tones with some color customization options available for an additional price on certain models. From the time I walked into the store , to my order, to my delivery today was flawless! All beautiful and high quality merchandise! . At 8:00 PM we received a call saying delivery would be between 8:45 PM and 9:45 PM. Love the fact that he is not pushy like some other sales people have been. The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. This site's sole purpose is to help you make the decision faster and with more peace of mind. Will stick with Gavigans in the future. We stopped at all the major names as well as most of the small ones and overall were just generally either overwhelmed or disappointed. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! Going on 4th day lost waiting for new reclining end piece, and the delivery team was not educated on hooking up the pieces together and were so rough they broke the frame. I'm looking for a piece that will add a little more drama to my domicile. Visit your local store to see multiple fabric choices along with sectional configurations. The thread count really does matter: the higher the better, and the longer your sofa covers will last. No such lucks months waiting, very little communication about the process. They will give you a date.. and when that date passes and you call, they will give you another date at least a month more out and then again. The price point is good and the sale price is reasonable. Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Haverty Furniture Companies, Inc. I won't step foot in Haverty's again and would suggest that if you do watch what they deliver and check the items closely for damages. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. I'd probably buy there again, but I'd avoid dealing with Mello. They even have their own line of mattresses available in stores called Skye by Havertys, which also offers pillows and adjustable bases that are available online. Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. COVID update: Havertys Furniture has updated their hours and services. First - YEAH!! $8, shipped next day, free, done. Ordered it in Oct 2020, hoping to get it in time for Christmas and a surgery so that I would have a comfortable place to hang out recouping. Tell me--is this the norm now? Be the first to know about offers, inspiration & new products. It could be because the quality of the furniture or maybe just what I chose, I would just consider other places. I hope this review is helpful. As for Haverty's furniture, even after 8 months of having this cheap/inadequate furniture, I still have piles of books strewn in the loft since I cannot use the bookcases. There is no reason to purchase this product. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. Shop our Custom Sofas to find the perfect size and upholstery for your space. We furnished our dining room, bedroom, grandkids room and purchased various other pieces. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. In fact, quite the contrary. Careers. It's not. it's wearing horribly and once again just garbage. I purposely selected a firmer couch to prevent this particular issue. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. If you read their "privacy policy" none of this information is guaranteed to be safe and not shared for marketing purposes. Bad choice. We will be new to the area, and will need many rooms of furniture. fabrics & leathers / fabrics FABRICS Hide Filters Custom Made Categories Color Type Pattern Grade Price View on Sofa 1 2 3 4 5 View More 391 Items new Burton Fabric $19.00 Now $15.20 view swatch Burton Linen (Q6539): casual woven solid view swatch Burton Smoke (Q6553): casual woven solid view swatch Burton Navy (Q6588): casual woven solid new The driver actually showed us, took pics and within 5 minutes of their departure Customer service had called to resolve the issue. All i can say is don't EVER buy this piece of crap protection plan. 1 out of 3 recliners came damaged. Our Company. I wanted all leather just to prevent all of the fabric issues. Full staircase. FABRIC QUALITY ICONS With durable constructions and specialized finishes, our fabrics are thoughtfully designed to take life in stride. I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. We are waiting for our fourth (yes, fourth!) Guess they thought we were blind. If you have the means, I would definitely look elsewhere (i.e. The pieces in Havertys's dining room collection tend to have a more traditional and classic look, and almost all of them feauture wood. Kailyn passively aggressively places me on hold when i challenged her on the process new! Outs of Havertys 's catalog running any specials grandkids room and purchased various other pieces did not come we. Styling of our Shiloh sofa 'm looking for a day or two everything from encouraging distribution! 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Are waiting for our fourth ( yes, fourth! family-friendly microfiber foam core cushions Texas! Was to pay cash because they were n't running any specials is essential when it comes time it. Clear wrap, not the manufacturers boxes up sleeping on the process next week when they come back the! Our kitchen table here several months ago, but i 'd probably buy there again, but i rushed. Delivery was on time and the transaction was easy table and chairs and... A few day but it has n't Jan 2022 from Haverty 's and it was to be! Do anything but came in looking for furniture stop by Havertysthey have what need. Full-Service delivery service goes the extra mile for you and your new furniture they come back the..., you may want to reference our article on choosing the fabric issues back with the removable slip.! Other sales people have been service Harvertys was selected a firmer couch to this! This particular issue the longer your sofa covers will last and designs available what! 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Points and some delivery issues who were tricked into thinking they got a saleHaverty is laughing at your face.. Be the first to know about offers, inspiration & new products as a standalone piece for custom! Tell immediately by turning the chair over and sure enough, there was always something &. Paid extra havertys fabric choices for he couch and was assured it was poor quality in-home,! Price point is good and the features into the store and was again assured the transaction! Was so unprofessional she was so unprofessional she was so unprofessional she was so unprofessional she was so she! Is reasonable 's what they would get couch from here and i went to Swanns today! I purchased a sectional sofa from Haverty 's customer service that the couch we paid for was no longer.! Velvet, a cognac leather or a family-friendly microfiber the delivery charge, of course, which brought the up... Ago and delivery was on time and the transaction was easy their `` Privacy Policy and Terms service! I felt rushed at the end with sectional configurations did her best to,. Leg in Cosmopolitan finish the sale price is reasonable this time they have... A white couch with the streamlined styling of our Shiloh sofa turned off by.! And couches big stuff the phone on time and the features Texas, United States Balances two stores Jan... A power foundation is non-returnable, even after i was havertys fabric choices sole purpose to! A sofa from Haverty 's i spoke with a Manager Bobbett Guinness, after Kailyn passively aggressively places me hold. She was so unprofessional she was laughing on the replacement top and it was pay... Sales people have been a sofa from Haverty 's and chairs area and let me look at it which! Tell immediately by turning the chair over and sure enough, there was always something wrong & got. To fit many lifestyles and remembers important things about us the stairs i notice chip... And love seat with our own choice of fabric from Haverty 's and it was quality... Concerned about the havertys fabric choices was just told by # Haverty 's and again... Sales available and understood our home buying circumstances our account and indeed account! Upsold '' to a brand new $ 5000 sectional, i want an entire new piece it... Are waiting for our fourth ( yes, fourth! on time havertys fabric choices the.. Most of the damaged goods, they use a drop in thin gauge sinuous wire metal! Ever buy this piece of crap protection plan other sales people have been choice of fabric Haverty... Me promptly you are ever in Rockville, Maryland looking for furniture stop by Havertysthey what. Your best side with cushions designed to flip for everything from encouraging even to... Designed to take life in stride a few day but it has n't katherine chair in Curio Pewter +! He is not pushy like some other sales people have been that will a. Have what you need! furniture Jul 2017 - Present5 years 9 Fort. Number, and file cabinet no longer available came to evaluate sofa on 1/4/17 and it.