Sears Warranty Repair-Tech. We have had Sears home warranty and Sears home services to the house twice for a total of three times to fix this refrigerator. Think of it like vehicles, put 1000lbs in the back of a truck and travel 100km's with it. Ice melted and fridge no longer cooling. The LG repairman came today and check the fridge and concluded it is a compressor gone bad. Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. Upset & Disgusted!! We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. Haven't owned more than 5 years. He said all the LG technicians have quit in Florida as they are not being paid by LG. We went ahead and confirmed that date. Within 2 years, one of the bottom drawers was cracked. He brought up the repair order. You can see by looking online about the failures over and over again. This unit is made by LG. Worst experience ever with customer service!!! But he didn't bother to check anything - same "not cooling" is happening. Bought a new French Door Kenmore fridge in 2018 from Sears and the compressor failed in September of 2022. The refrigerator stopped working. This was all right before Thanksgiving. My model number does come up as being one of the recall models. I had no idea the problem with these compressors was so bad and for so long. I purchased a LG refrigerator in 2006 and been having problems with it every since. Phone Number to call for assistance: (888) 773-8394. Good grief. Do not by any Kenmore appliances as they are cheap junk now. When you call Sears they just put you on hold. We contacted sears and was told that our warranty had expired. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. He also informed me that if it was also bad I would still have to pay the labor cost again to have it fixed. The freezer has stopped working. Last LG appliance I will buy. I purchased my Kenmore Elite 3 drawer fridge in 2018. Purchased a Kenmore Elite bottom freezer model 795.73153.610 in August if 2019. I ordered bullet piercing value and got can stop leak with freon. same problem. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. If there is a class action suite against LG refrigerator please notify me. Repairman called into LG to get circuit board ordered and the LG tech refused to help him. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. We purchased our Kenmore Elite fridge in June 2016 & had also purchased a 5 year extended warranty Mod#73133. How did they manage to keep it so quite, So much so I bought one in 2018 and had not heard anything until mine just went out this week. Is the Kenmore Elite Refrigerator model #79574033411 included in the action suite. I bought a Kenmore Elite in May 2014. I called Sears Service Saturday and was advised they would send a tech on 8/24. Within 3 years the compressor went bad. I unplugged the refrigerator. We are out of $5,000.00. I said no way, I PAID for that feature and how could they tell me sorry? We are still waiting for repair. Compressor died this weekend. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. Model # is 79551839410..Who can help me with getting this resolved. Bought my Kenmore Elite May 2019. The $2000 Kenmore fridge Died in the 19th month! Then ice maker went out a month later. Bought our Kenmore Elite 795.73157.610 in June, 2017, on June 27th 2021 woke up to a puddle on the floor, freezer stopped working and then a bit later in the morning fridge stopped working. The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. The repairman said they keep these replacement compressors in stock because so many LG compressors have failed. The tech said compressor is bad. Customer service is just a bunch of dopes and you never get anywhere. On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite Trio Three door refrigerators. I have lost all confidence in LG and their Sears repair techs. Service center in Philippines was awful. they said warranty has run out. 450$ plus went into the trash. Seemed he had no idea what he was saying or doing. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. Had it four year now having that problem. We purchased the extended warranty through Sears. Unbelievable! Repairman came and steamed all of the ice off of the back and put it back together again. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. WE lost around $700.00 worth of food in the refrigerator when it went out. By August 2020 developed a noise. Purchased kenmore elite refrigerator 795.73033.410. After several attempts I finally got in touch with Sears Home Repair. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. 5 years ago from Sears. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. I even tried to get the part myself. I will be waiting on your response. Bought KENMORE refrigerator bottom drawer ffreezer Nov 2016 and it died two weeks agolast week in Feb 2018. It took them two weeks to diagnose and send parts to install new condenser and compressor, and then they failed to show up for my appointment and gave me a new appointment 10 days later!! I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. The technician referred me to the front page of the appliance manual which says the xo.preasor is warrantied for 10 years. I was getting ready to retire in order to care for him so we purchased this refrigerator as well as other new appliances in preparation for the issues we would be facing in the coming months. Sears was no help. Stopped cooling June 28, 2018. I live in a rural area so distance would probably increase the uncovered labor charges! Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. condenser and compressor. Read in some comments that the board is not going to be included in the compressor warranty, which is a bummer. Compressor went out Nov.20, 2019. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! LG KNOWN by another nameKENMORE ELITE. Sears, BEware i will be filling a lawsuit against your company once all this settles. of course lost a fridge full of food. I believed that Kenmore was one of the best now I believe they re the worst. After reading what everyone has gone thru, I dont know if I want them to come out now. Then they kept switching me from one department to another without resolution. Is he kidding. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. I contacted Sears warranty they sent a technician out today 10/2/19 I was told it would cost me $495 to fix the problem. Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! I really believe this is unacceptable and something should be done. Beautiful. I was then advised to go to Schedular chat on Monday. by Neil L. (Long Island, NY) Kenmore Elite - Model #795.77543600 is a 3-door, bottom freezer model, and here are some of the main problems. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. My husband and I bought our Sears Kenmore Elite in October of 2015. Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. It is still covered under manufactures warranty but does not cover food loss. Sears only offered a 20% discount for the service and I am sure I will have to go back thru the whole ordeal each and every time this happens. That warranty will cost us $600.00 a year. Down to $750.00, after having to buy an extended warranty. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. What the heck do we do in-between. Most common Sears Kenmore Elite refrigerator parts that need replacing. It quite working on December 2021. We just came back from vacation and discovered the refrigerator was running but not cooling anymore. LG is totally unresponsive to the needs of their consumers. I've read a lot of complaints (on facebook ) about these refrigerators breaking down; And how LG has been giving people the run-around. This is how we found out that the fridge quit working. Let me know if a lawsuit if being filed. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. We need another lawsuit but apparently LG has filed bankruptcy. The compressor on my Sears Kenmore Elite which was purchased in October of 2015 stopped working about a month and a half ago! Obviously, nothing has been done to resolve this problems over the years. 2nd tech ( from another company) said same thing but didnt charge me. What??? Contacted local Appliance service company to look at the fridge and found compressor to be bad. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. So disappointed in this product! Be the first to hear about appliance innovations; Share comments and questions with the community; Get home tips and tricks in your inbox Why is my model not included in the Recall? Lost all of our food. He is going to replace it at the cost of $1370.00. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. This tube may be longer than the original tube, and may need to be cut. We purchased an LG refrigerator in November, 2018. Kenmore 9082 Replacement Refrigerator Filter- Kenmore 9690 200 gal. Last Monday April 23 Refrig stopped working. Model ELITE LG My Repair & Advice. When we stated the food loss is over $1000, the rep said "I never said we would cover the food loss, just help with it.". This company used to be great and now it is horrible! Apparently this is a fridge built by LG for Kenmore. Now the repair service has to order the parts and we are still without a refrigerator. Called sears and they suggested I buy a Service plan to save 50% on repairs. Bought refrigerator in 20l8 compressor just went out 2022. We purchased the seers home warranty and that has been a complete fiasco as well. I would also have to pay the labor charge in excess of $300. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. I am highly disturbed by this. After 4 years the compressor gone bad. Model # is 795-77563600. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. There are plenty of other folks who could use to be in on it from what I have read. We spent $2800 for an LG fridge. They should have recalled the compressor and notified all their customers that it would be replaced. Unfortunately the Kenmore sits dead in my kitchen after 4 months and I am looking at GE to replace soon. Compressor number TCA38151706? Did research and troubleshooting online and most issues are the Linear Inverter Compressor or the PCB. So many issues. What a joke. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! 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